Shipping policy

 

At Gold Coast Commodore Wreckers, we strive to provide our customers with reliable and timely shipping services. This Shipping Policy outlines the terms and conditions related to the shipping of our products.

1. Processing Time

  • Order Processing: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment is received. You will receive a notification once your order has been dispatched.
  • Backorders: If an item is out of stock, we will notify you of the expected shipping date or provide an option to cancel the order for a full refund.

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping (Australia):
    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days
  • International Shipping:
    • Delivery times vary by destination. Please contact us for specific delivery estimates.
  • Shipping Rates: Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

3. Shipping Carriers

We use reputable shipping carriers such as Australia Post, DHL, and FedEx to ensure your order is delivered safely and on time.

4. Order Tracking

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

5. Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or destination regulations. If we are unable to ship an item to your location, we will notify you as soon as possible and provide a full refund.

6. Shipping Insurance

  • We offer shipping insurance for an additional fee. This insurance covers the cost of your order in the event of loss or damage during transit. If you wish to purchase shipping insurance, please select the option at checkout.

7. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient. Gold Coast Commodore Wreckers is not responsible for any additional charges that may apply after the shipment has been dispatched.

8. Delayed or Lost Shipments

  • While we strive to ensure timely delivery, shipping delays can occur due to unforeseen circumstances, including delays caused by postal services. If your order is significantly delayed, please contact us at goldcoastcommodorewreckers@gmail.com or call us at 0428 933 306 for assistance.
  • If an order is lost during transit and shipping insurance was purchased, we will work with the carrier to resolve the issue and ensure you receive your replacement or refund.

9. Incorrect Shipping Information

  • Please ensure that your shipping address is correct when placing your order. Gold Coast Commodore Wreckers is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have provided incorrect shipping information, please contact us immediately to correct the address before the order is dispatched.

10. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Gold Coast Commodore Wreckers
Email: support@goldcoastwreckers.com.au
Phone: 0428 933 306

Thank you for choosing Gold Coast Commodore Wreckers. We appreciate your business and are committed to providing you with the best possible service.

Last Updated: 6th June 2024